Full 1-Year Warranty
Your adjustable base is warranted against defects in materials or workmanship for a period of one year from the date of purchase to the original purchaser. During the first year we will repair or replace, at no cost to the original purchaser, any defective part. This includes all authorized labor and transportation costs incurred with the repair or replacement of any part found to be defective.
2-Year Motor Warranty
Your adjustable base has a two year, full replacement warranty on parts, labor and transportation on the motors should your motors fail during the first two years of this warranty from the original purchase date.
During year 2 through 5, from the original purchase date, we will replace any part on the adjustable base found to be defective, to the original purchaser. Liability is limited to the replacements of the defective part(s) ONLY, with the purchaser responsible for all service, installation, and transportation cost of said part(s).
20-Year Limited Warranty
During year 6 through 20 from the original purchase date, we will replace, within the terms and conditions set forth this paragraph, our adjustable base part(s) found to be defective. Purchaser shall pay 1/180 of the current replacement cost of the defective part multiplied by the number of months after the fifth year, from the original purchase date. This warranty applies only to the replacement part(s); purchaser may be subject to charges for said parts to include, but not limited to, freight charges. Liability shall be limited to the replacement of the defective part(s) ONLY with the purchaser responsible for all service, installation and freight cost for said part(s).
1-Year Floor Model Warranty
Your adjustable base floor model is warranted against defects in the electronics for a period of one year from the date of purchase to the original purchaser. During the first year we will replace at no cost to the original purchaser, any defective electronic part(s). Liability is limited to the replacement of the defective electronic part(s) ONLY, with the purchaser responsible for all service, installation and transportation cost of said part(s).
This limited warranty must be received within 90 days of purchase.
Additional Terms and Conditions
Warranty does not include reimbursement for inconvenience, removal, part(s) installation, bed set up, loss of use, shipping or any other costs or expenses not expressly covered in this warranty. This warranty does not apply:
- To the damage resulting from misuse or abuse caused by the Purchaser.
- To the damage caused by repairs or parts replacement by an unauthorized person.
- To damage caused if the adjustable base has been mishandled (including during shipping), subjected to physical abuse or an improper power source, or damaged while adhering to the Owner’s Manual and this warranty.
- To damaged mattresses, bedding cables, electrical cords or accessories supplied by dealers.
- To modification of the adjustable base without prior written consent by Ergomotion.
- To costs for unauthorized service calls for the purpose of educating the consumer about the adjustable base or locating proper functioning power outlets.
- If the recommended weight restrictions are exceeded.
- If used in any environment or a commercial setting which was not intended.
Some states do not allow the exclusion of incidental or consequential damages, therefore the above limitation or exclusion may not apply. The warranty gives the purchaser specific legal rights. The purchaser may have other rights which may vary from state to state. This warranty is valid in all 50 states. This warranty is non-transferable.
Working Weight Limits:
Although your adjustable base has been rigorously tested on the recommended limits in this publication, to maintain the highest quality standards, exceeding the recommended weight limits will void your warranty.
Twin XL: 400 lbs per side | Full: 450 lbs | Queen 500 lbs
Please note: Weight limits, as published above include the weight of the mattress.
Extended Warranty (Optional)
With the Ergomotion Inc. Extended Warranty* you can choose to extend coverage for all authorized repairs covered under your original one year warranty (included with the purchase of your adjustable base) for one additional year ($99 Per Adjustable Base) or two additional years ($149 Per Adjustable Base) after your original one-year full warranty has expired. This extended warranty includes parts, labor, shipping and handling.
An Extended Warranty cannot be processed without the completion of the complimentary 20 Year Limited Warranty.
*This extended warranty is non-transferable and covers only the serial number of the bed(s) listed on your original warranty card(s).
For questions please contact Ergomotion or 1-888-550-3746